FAQs

What is your product warranty?

Decorative Building Products warrants its WPC-Wood products to be free from rotting, splitting and splintering for a period of 15 years from first consumer purchase only, non-transferable and must be bought from an authorised dealer.

If the product suffers from any of the above during this period then Decorative Building Products agrees to replace any faulty boards.

The costs of labour to install the faulty boards shall be at the expense of the customer.

Is it secure to pay online at your website?

Yes, we're powered by stripe payment pay onsite method from STRIPE. All your personal details will be transmitted through SSL secured channels.

There are no delivery option in shop?

Yes, there's no delivery option in our shop.

Our logistic partners require us to quote per order base. Services for door to door delivery, door to depot pickup or you can FREE pickup from our warehouse.

Once you have placed your order. Our sales team will contact you as soon as we can to confirm the delivery cost and date.

Lead time about 1-3 weeks. 

Want our product sample?

We provide product samples to customers and their clients to feel it before purchasing. You can ask for all product samples or the individual one.

Visit collect our sample now to order it. Our sales team will require your contact person, delivery address, email address, and contact number.

Or if you have a quick answer about our sample inquiry, call 09 3200 633.

Custom order for medium to large project?

We stock all products in our warehouse. For small projects, we should have enough stock for your order.

For large projects, we will need to order separately and ship product onsite later, lead time from manufacturing plus shipping about two months.

Please place your custom order 2-3 months in advance to avoid delay issue.

FAQs - Questions

We improve our quality of service day by day.
Call helpline 09 3200 633 now.

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